Who We Are
As a third generation family owned and operated hotel management business, we have a mission that is rooted in our people and our communities, both local and international. In every action we take, thoughtful consideration is given to value creation for our investors, outstanding service to our guests, and job satisfaction for our team members. It starts and finishes with our culture of excellence. For us this means best in class in customer service, best in class in employee recruitment, training, and retention, and ultimately best in class in financial performance. We believe in our mission and stand by our track record, reasons why we have an equity interest in every hotel we manage.
We are also rooted in a commitment to sustainability in all that we do. We are committed to maintaining a minimal footprint on this earth by creating, practicing, and integrating leading environmental initiatives into our daily operations and long term strategies. SHG began that practice in 1989, 20 years before it was recognized as the responsible thing to do and embraced in the industry.